FAQ
Frequently Asked Questions
What kinds of pieces does Valora carry?
Valora New York is curated for women who want to look polished without overthinking it. Every piece in our collection is personally selected by Sarah — blouses, maxi dresses, two-piece sets, trousers, shoes, and accessories that work for real life. The Monday meeting, the weekend market, the spontaneous dinner out. We also carry a carefully selected range for the men in your life.
How long does delivery take?
Due to high demand, delivery currently takes 6–11 business days from the date your order is placed. You'll receive a tracking number as soon as your order ships so you can follow it every step of the way.
How much does shipping cost?
Free. Always. Every order ships free — no minimum, no exceptions.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Every transaction is processed through encrypted SSL security so your information is always protected.
Can I cancel or change my order?
Once your order is confirmed and payment is processed, we're unable to cancel or modify it — your order goes straight to fulfillment. Please double-check your size, color, and shipping address before completing your purchase. If you have an urgent concern, contact us immediately at support@valoranewyork.com and we'll do our best to help.
What is your return policy?
We offer a 30-day return policy. If you're not completely happy with your purchase, contact us within 30 days of receiving your order at support@valoranewyork.com and we'll make it right. No complicated process, no questions you have to answer. That's Sarah's promise — not a policy.
The dress runs small — what size should I order?
We recommend sizing up 1–2 sizes for the most comfortable fit. If you normally wear a Small, order a Medium or Large. For petite frames — stick to your normal size or size up one. Still unsure? Check the size chart on the product page or message us directly at support@valoranewyork.com and we'll help you find your perfect size.
Is the fabric see-through?
No. Our fabrics are fully opaque — no slip or underlayer needed. If you have a specific concern about a product, feel free to message us before ordering.
How do I care for my Valora pieces?
Most of our pieces are machine washable on a gentle cold cycle — hang to dry for best results. Specific care instructions are listed on each product page. When in doubt, gentle cold and hang dry is always the safe choice.
How can I contact customer support?
Email us at support@valoranewyork.com — we respond within 24 hours. We're real people who genuinely want to help. No bots, no templates, no runaround.